FREQUENTLY ASKED QUESTIONS
Questions, considered.
A little guidance on our pieces, your order and the details in between. For a personal enquiry, contact our studio.
How do I choose a bracelet size?
Check the dimensions and fit information on the individual product page. A bead measurement in millimetres is not a wrist measurement. If you are unsure about fit, ask our studio before ordering.
Where can I find materials and product details?
Review the description, available options and details for the specific piece. Information can differ between bracelets, so please ask us if a material, finish or dimension is not clear.
What is The Elemental Five?
The Elemental Five is a Calvielle bracelet collection inspired by wood, fire, earth, metal and water. Explore Grove, Ember, Dune, Gleam and Ripple, or view all bracelets.
Where do you ship, and what does delivery cost?
See our shipping policy for current destinations, dispatch and delivery guidance. Available delivery options and final shipping charges are shown at checkout after you enter your address.
How do I request a return?
Read the return and refund policy for eligibility, time limits and instructions. Contact our studio for help with your request; the AI assistant cannot approve a return or refund.
Where can I use a coupon or discount code?
Open the Discount section in your shopping bag to see your available coupons and enter a discount code. Check the offer's eligibility and expiry date. Your final savings are confirmed at checkout.
How should I care for my bracelet?
Follow any guidance supplied with your piece or shown on its product page. If you are unsure which cleaning or storage method suits your bracelet, ask our studio for product-specific advice.
How can I speak with Calvielle?
Open Client care for basic AI guidance and our studio's current availability. When the studio is online, you can request a conversation with the team. You can always send an email enquiry, including when we are offline.