Shipping policy
Worldwide delivery
We offer worldwide shipping to the destinations available at checkout. Temporary carrier, customs or legal restrictions may affect particular destinations. If we cannot deliver your order, we will contact you and arrange a solution or refund as required.
Dispatch locations and order preparation
We dispatch orders from our own warehouses in Australia and China, using the warehouse closest to your delivery destination.
We commit to dispatching orders within 24 hours of order placement. This timeframe includes order preparation and careful packing.
Delivery time
Estimated transit time is 9–12 business days after dispatch. This estimate does not include order preparation and packing time. Delivery may occasionally take longer than 12 business days. We appreciate your patience and understanding. If your order has not arrived after the estimated delivery window, please contact support@calvielle.com with your order number so we can investigate and help. Business days exclude weekends. Dates shown on the website or at checkout are estimates; public holidays, customs clearance and transport disruptions can affect delivery. These estimates do not limit your mandatory delivery or cancellation rights.
Shipping charges and complimentary delivery
Standard shipping is US$9 per order, converted to your checkout currency where applicable. A complimentary shipping option is available when the discounted merchandise subtotal reaches the destination threshold below, excluding shipping and separately charged taxes.
| Destination | Complimentary shipping from |
|---|---|
| Australia | A$99 |
| United States | US$79 |
| Euro area (21 EU countries) | €65 |
| United Kingdom | £55 |
| Canada | C$99 |
| New Zealand | NZ$125 |
| Singapore | S$95 |
| Japan | ¥11,000 |
| South Korea | ₩99,000 |
| China | CN¥499 |
| Hong Kong | HK$559 |
| Taiwan | NT$2,299 |
| Switzerland | CHF59 |
| Malaysia | RM299 |
| Thailand | ฿2,399 |
| India | ₹6,999 |
| Indonesia | Rp1,299,000 |
| Vietnam | ₫1,899,000 |
| Philippines | ₱4,499 |
The euro-area threshold covers Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain. Other destinations retain standard paid shipping unless a complimentary option is shown at checkout.
Your shipping destination determines the threshold. If you shop in a different currency, Shopify converts the eligible amount. Confirm the available shipping option and final total at checkout before paying. Complimentary shipping does not require a discount code.
Order details and delivery concerns
Please check your delivery address before placing an order. If you need to correct it, contact support@calvielle.com promptly; changes may not be possible after dispatch. If your parcel is delayed, missing or arrives damaged, contact us with your order number so we can investigate and help.
For order updates and delivery follow-up, you can also contact our online customer support through the chat on our website.
Taxes and import charges
Taxes or duties collected by us are shown at checkout. Import requirements vary by destination. If you are unsure whether any additional import charges apply to your order, contact us before ordering. Nothing in this policy removes a right to clear pricing information or a remedy required by applicable law.
Returns
For 14-day change-of-mind returns and your statutory rights, read our Refund policy. Returns should be sent to CALVIELLE, 2/209 Croydon Road, Hurstville NSW 2220, Australia. Please contact support@calvielle.com with your order number before posting for any order-specific return instructions.
