Shipping policy
Worldwide delivery
We offer worldwide shipping to the destinations available at checkout. Temporary carrier, customs or legal restrictions may affect particular destinations. If we cannot deliver your order, we will contact you and arrange a solution or refund as required.
Delivery time
Estimated delivery is 9–12 business days. Business days exclude weekends. Dates shown on the website or at checkout are estimates; public holidays, customs clearance and transport disruptions can affect delivery. These estimates do not limit your mandatory delivery or cancellation rights.
Shipping charges and complimentary delivery
Standard shipping is US$9 per order, converted to your checkout currency where applicable. A complimentary shipping option is available when the discounted merchandise subtotal reaches the destination threshold below, excluding shipping and separately charged taxes.
| Destination | Complimentary shipping from |
|---|---|
| Australia | A$99 |
| United States | US$79 |
| Euro area (21 EU countries) | €65 |
| United Kingdom | £55 |
| Canada | C$99 |
| New Zealand | NZ$125 |
| Singapore | S$95 |
| Japan | ¥11,000 |
| South Korea | ₩99,000 |
| China | CN¥499 |
| Hong Kong | HK$559 |
| Taiwan | NT$2,299 |
| Switzerland | CHF59 |
| Malaysia | RM299 |
| Thailand | ฿2,399 |
| India | ₹6,999 |
| Indonesia | Rp1,299,000 |
| Vietnam | ₫1,899,000 |
| Philippines | ₱4,499 |
The euro-area threshold covers Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain. Other destinations retain standard paid shipping unless a complimentary option is shown at checkout.
Your shipping destination determines the threshold. If you shop in a different currency, Shopify converts the eligible amount. Confirm the available shipping option and final total at checkout before paying. Complimentary shipping does not require a discount code.
Order details and delivery concerns
Please check your delivery address before placing an order. If you need to correct it, contact support@calvielle.com promptly; changes may not be possible after dispatch. If your parcel is delayed, missing or arrives damaged, contact us with your order number so we can investigate and help.
Taxes and import charges
Taxes or duties collected by us are shown at checkout. Import requirements vary by destination. If you are unsure whether any additional import charges apply to your order, contact us before ordering. Nothing in this policy removes a right to clear pricing information or a remedy required by applicable law.
Returns
For 14-day change-of-mind returns and your statutory rights, read our Refund policy. Contact support@calvielle.com for the correct return warehouse address before sending goods.