Refund policy

Returns, cancellations & refunds

We want you to feel happy with your Calvielle pieces. If you change your mind, notify us within 14 days of receiving your order to arrange a return. No reason is required.

Start a return or cancellation request

Sign in to your Calvielle account, open the relevant order and choose Returns & cancellation. You can select available items and quantities to request a return. For a cancellation, choose Cancellation & order options to open your secure, Calvielle-branded order page and submit the request where available. Our team reviews requests; submitting a request does not itself cancel an order or issue a refund.

You can also email support@calvielle.com with your order number, the relevant items and a clear statement that you wish to return or cancel. Email is always available if you cannot sign in or an online option is not shown. An unavailable online option does not remove your statutory rights.

Cancellation before dispatch

Our standard online cancellation-request window is within 24 hours of placing your order, before the relevant items have been fulfilled. For orders covered by our European Union return rules, you can request cancellation at any time before the relevant items are fulfilled; the 24-hour limit does not apply. If an item has already been dispatched, please contact us about the return process. Any longer cancellation right required by applicable law takes priority.

Sending your return

We will provide the correct return warehouse address and instructions. Please contact us before posting your parcel so it reaches the right location. For a change-of-mind return, you are responsible for return postage. Pack the items securely; we recommend a tracked service and keeping proof of postage.

Your refund

Items must be sent back for a change-of-mind refund; this is not a refund-only offer. We process refunds to the original payment method after receiving the returned items, subject to any earlier refund deadline required by applicable law. Your payment provider may need additional time to show the refund.

European Union and United Kingdom customers

Where EU or UK distance-selling cancellation rights apply, you may notify us of cancellation within 14 days of delivery. Where goods from one order are delivered separately, the applicable withdrawal period runs from receipt of the last item. Under our EU rules, a deadline falling on a weekend or public holiday extends to the next working day. You must send the goods back within 14 days of your cancellation notice.

We refund eligible payments, including standard outbound delivery costs where required, within 14 days of receiving your cancellation notice. Where permitted by law, we may withhold the refund until we receive the goods or evidence that they have been sent back, whichever is earlier. Change-of-mind return postage is paid by you, as disclosed above. You may notify us through the account options above or by a clear statement emailed to support@calvielle.com.

Your statutory rights

This policy does not limit mandatory rights under applicable consumer law, including the Australian Consumer Law and rights relating to faulty, damaged, incorrect or misdescribed goods. The 14-day change-of-mind window does not limit those rights. Where the law requires a different remedy, return-postage arrangement or refund deadline, those rights take priority. Contact support@calvielle.com so we can help.